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| Terms & conditions/Returns |
| We pride ourselves in carrying high quality wedding favors and accessories and we hope that you will be pleased with your order. You can return anything except the items in the category below:
ITEMS NOT RETURNABLE:
* Partial Quantity Returns Due to quantity pricing, we can not accept partial order returns.
* Customized orders, personalized orders, and engraved products.
* Edible and Confectionery merchandise
* Wearables which have been worn (i.e.- garters, jewlery)
* Customized Wearables Our Bridal and Bridal Party tees are made to order and are therefore non-returnable.
* Consumables (such as wedding bubbles, candy, cameras)
* Freeze Dried Rose Petals
* Closeouts / Clearance Items
* UK, Ireland & Australian International Orders
Standard Return Policy on All Other Wedding Items
You may return new, unopened items within 30 days of your UPS delivery date for an exchange or full refund, less shipping costs. Please return items in their original packaging. Please note, we are unable to accept partial returns.
Please contact us via email at info@memoriesoftheheart.com for an Return Authorization (RA) number before returning your package. We will email you a confirmation email with return instructions.
All Returns must have a RA number posted clearly on the outside of the return package or box.
No returns will be credited without an issued RA number.
Please return your order to the warehouse address provided in your return confirmation email. Please do not return your order to our showroom address, unless indicated. Returns to an incorrect address will be charged additional shipping for us to return them back to the proper warehouse inventory.
For your protection, we suggest customers use a trackable shipping company, such as, UPS or FedEx. The ability to track your package will only guarantee your return gets handled safely. In the instance where our warehouses can not locate your return, we will use the tracking to verify the return and issue credit to your account.
Please insure your parcel back to the address we provide you in our return email, as we will not be able to offer you credit on any merchandise which was damaged in return transit.
Under no circmstances do we accept returns past 30 days (one month), calculated from the UPS delivery date.
Who Pays Shipping Costs on a Return?
Customers are responsible for paying for return shipping, except in the instance where an error was made by us.
PARTIAL REFUNDS
In the event an item is returned not in the original condition, a partial refund may be issued.
REFUNDS ON ORDERS WHICH RECEIVED FREE SHIPPING
If the returned items causes your order to fall below our free shipping threshold, you will be subject to the original shipping charges.
If you return an entire order which received free shipping, you will be responsible for the original shipping on the order.
NO REFUNDS ON:
* Items returned which were damaged during transit back to us. Please insure your parcel back to us, as we will not be able to offer you credit on any merchandise which was damaged in return transit.
* Orders which are returned to the incorrect return address. We will email you the proper address to return your order to. Please follow the return instructions in our return email. Since we have multiple distribution centers, your order will need to be returned to address we provide to you.
* Returns past 30 days (one month), calculated from the UPS delivery date.
* Any items in the "Items Not Returnable" category (found above).
** International Orders (all countries, except Canada) International orders are not returnable under any circumstances. Execption: Canadian customers are subject to the standard return policy.
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